Legal / Support policy
AI-first. Small human team.
Read this before you email us, so the response (or lack of one) doesn't surprise you.
We're an AI-first company.
Our team is small by design. We don't have a 24/7 support desk. We don't respond to every email. The product is built so most questions are answered before they're asked — see the docs and the integration patterns there.
What we respond to.
- Security disclosures. Email hi@settle.xxx with subject line
[SECURITY]. - Sanctions or compliance escalations. Email hi@settle.xxx with subject line
[COMPLIANCE]. - Suspected fraud or account compromise. Email hi@settle.xxx with subject line
[URGENT]. - Press inquiries. We'll get to it.
What's documented instead.
General product questions, integration help, troubleshooting — all in docs and docs/faq. The docs are deep and specifically written for an AI agent to read on the merchant's behalf — point your AI at https://mcp.settle.xxx and ask it to debug.
Why this matters.
We charge 0.5% — flat, forever. We're able to do that because we're not running a customer support organization. If you need white-glove human support, traditional rails (Stripe, Adyen) charge 2–5% and have those teams. That's a real trade-off; we're transparent about it.